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Using Netflix with a Türk Telekom Package

A Netflix membership can be added to any eligible Türk Telekom package.

Once you've signed up, activate to link your new or existing Netflix account.

Use this article if Netflix was added to your Türk Telekom package.

Link via activation link or website

Once you've signed up for an eligible package that includes Netflix, you will receive an SMS that contains an activation link.

  1. Click the link or sign in directly to the Türk Telekom website. Sign in to your account, and go to Tarife ve Paketlerim > Tarife ve Taahhüt İşlemleri > Netflix İşlemleri > Aktivasyon Linki İlet.

    Note: If you don't know your Türk Telekom login, please contact Türk Telekom for assistance.

  2. Follow the prompts to link your existing Netflix account to your Türk Telekom package, or create a new Netflix account and link to your Türk Telekom package.

If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

Apple-billed customers must cancel their subscription through Apple after linking their package. If they do not, they will continue to be charged by Apple.

Please contact your provider to see if Netflix is included in or was added to your package.

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

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If you cancel your package add-on, one of the following things will happen:

  • If you have a credit balance, you can continue streaming until it is consumed.

  • If you have another valid payment method (credit or debit card, for example) on your Netflix account, we will charge that payment method and you can continue watching Netflix.

  • If your Netflix account doesn't have another valid payment method, it will go on hold. To continue watching Netflix, go to your Account page and add a new payment method.

The option to change your Netflix plan depends on your package.

  • Go to netflix.com/account to check if you are eligible, then choose an available plan.

    • You can change to any Netflix plan offered by your provider (contact provider for available plans).

    • Plan changes take effect immediately.

    • The new plan price (determined by your provider) will apply to your next bill.

  • If you don't see the option to change your plan, contact your provider to check eligibility.

  • If your plan change is declined by your provider, you may need to contact them to take additional action.

Note: You must wait 12 hours after changing your plan to make additional plan changes. Plan change eligibility is determined by your provider.

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Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

  • If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

  • If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

As of October 25, 2021, if you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email.

    3. From here you can change your account email, if necessary.

  • If you still can't sign in:

    1. Sign in to your Türk Telekom account (make sure you are signed out of Netflix).

      Note: If you don't know your Türk Telekom login, please contact Türk Telekom for assistance.

    2. Select ​Tarife ve Paketlerim > ​Tarife ve Taahhüt İşlemleri > Netflix İşlemleri > Şifremi Unuttum.

    3. You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Your Netflix account may be canceled if:

  • you cancel or pause

    • a package that is linked to a Netflix account

    • a Netflix subscription that was added to your package

  • we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:

  • Is my payment method on the account up to date?

  • Am I late on a payment?

Resolve the payment issue with your provider to remove the account hold. You will not need to re-link your account to your package.

Please contact Türk Telekom customer support to cancel your Türk Telekom package or your Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

You can contact Türk Telekom customer support at 444 4 375. Be sure to tell the Türk Telekom agent that you have Netflix through your Türk Telekom package.

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