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Using Netflix with a Turkcell Package


Customers in Türkiye can sign up for an eligible Turkcell package that includes a Netflix subscription.

Once you've signed up, activate to link your new or existing Netflix account.

Use this article if Netflix is included or was added to your Turkcell package.

Choose an option below for steps to link your Netflix account.

  1. Open the Netflix app from your Turkcell set-top box.

    Note:Make sure you're not launching the app from your Smart TV or another device.

  2. Follow the prompts to link your existing Netflix account to your Turkcell package, or create a new Netflix account and link to your Turkcell package.

    Note:You may need to sign out of your Netflix account on your Turkcell set-top box to begin the linking process.

Once you've signed up for an eligible package, you will receive an email/SMS from Turkcell that contains an activation link.

  1. Select the link, which redirects you to the Netflix website.

  2. Follow the prompts to link your existing Netflix account to your Turkcell package, or create a new Netflix account and link to your package.

Once you've signed up for an eligible package:

  1. Sign in to the Turkcell Superonline website.

    Note: If you do not know your Turkcell Superonline login, please contact Turkcell for assistance.

  2. Under My Account, select My Products > Activate my Netflix Account, and click the link in the pop-up.

  3. Follow the prompts to link your existing Netflix account to your Turkcell package, or create a new Netflix account and link to your package.

If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

If you previously paid through Apple and have linked your account to a partner package since October 25, 2021, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple.

Please contact your provider to see if Netflix is included in or was added to your package.

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

If you cancel your package or service, one of two things will happen:

  • If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.

  • If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

The option to change your Netflix plan depends on your package.

  • Go to netflix.com/account to check if you're eligible, then choose an available plan.

    • You cannot downgrade to a plan lower than what is included in your package.

    • Plan changes take effect immediately.

    • The price difference (based on Netflix retail value) will be reflected on your next bill.

  • If you don't see the option to change your plan, contact your package provider to check eligibility.

  • If your plan change is declined by your provider, you may need to contact them to take additional action.

Note: You must wait 12 hours after changing your plan to make additional plan changes. Your provider determines the plan change eligibility.


Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

  • If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

  • If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

As of October 25, 2021, if you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

  • If you are signed in to Netflix on your Turkcell set-top box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email.

    3. From here you can Change account email, if necessary.

  • If you still can't sign in:

    1. Sign in to your Turkcell Superonlne account (make sure you are signed out of Netflix).

      Note:If you do not know your Turkcell Superonline login, please contact Turkcell for assistance.

    2. Under My Account, select My Products > Netflix Account Email Information.

    3. You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Your Netflix account may be canceled if:

  • you cancel or pause

    • a package that is linked to a Netflix account

    • a Netflix subscription that was added to your package

  • we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:

  • Is my payment method on the account up to date?

  • Am I late on a payment?

Resolve the payment issue with your provider to remove the account hold. You will not need to re-link your account to your package.

Please contact Turkcell customer support to cancel your Turkcell package or your Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

You can contact Turkcell customer support at 0850 808 0 808 (Turkish) or 0850 808 0 808 -77 (English). Be sure to tell the Turkcell agent that you have Netflix through your Turkcell package.

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